Rental Requirements: All renters must be able to provide the following:
- Valid driver’s license
- Passport copy with visa page
- Authorized credit card
Note: A credit card imprint will be taken and security amounts will blocked upon pick-up of the vehicle as a security.
Age: Renters must be 21 years old at the time of rental.
Driving license: All drivers must carry a locally accepted driving license. Only UAE license are allowed for UAE residents which has completed at least 1 year from the date of issue. Visitors are encouraged to have an International driving license prior from arrival to the UAE.
Fuel: We provide vehicle in full fuel tank. In case, the vehicle is returned with less fuel, Dollar refueling charges will apply.
Accidents: In the occurrence of accident or damage on the vehicle, you must notify the police. A police report is mandatory is such cases otherwise you will be held responsible for the entire cost of damage on the vehicle.
Insurance Excess: The customer will be responsible to settle theInsurance Excess or deductible amount listed on the Vehicle Hire Agreement in the event of any damage or loss (including fire and theft) caused to the vehicle provided it is used, operated or driven in conformity with the Vehicle Hire Agreement. A valid police report is mandatory.
Collision Damage Waiver (CDW) is an optional waiver of the client’s responsibility to pay for damages to or loss of use and any related costs and expenses resulting from any collision or damage to the rented vehicle. The waiver can be purchased at the commencement of the rental and will apply only when listed as an extra charge on the Vehicle Hire Agreement and when supported by a valid police report. If a hirer does not produce an original police report, he/she will be responsible for all repair costs and damages including third party costs.
Personal Accident Insurance to add more security on your driving, we also offerPersonal Accident Insurance, this can purchased at an additional cost which covers the driver and the passengers.*Conditions Apply
Hit and Run Policy: If the renter has an accident and obtains a hit and run police report, whether it is his fault or not, he is liable to pay Dollar Rent A Car half the amount of insurance excess listed on the Vehicle Hire agreement. If the client opts for CDW, this clause does not apply. Police report is a must.
Oman Insurance: If the hirer is travelling to Oman, he needs to collect an Oman Insurance Certificate from any of the Dollar branches in UAE. Charges vary based on the vehicles, time and period.
Additional Drivers: You may add an extra driver at no extra cost, provided that they meet all necessary requirements.
Traffic violations: Drivers are expected to abide with the traffic rules and regulations. For every traffic fine incurred you will be charged 10% extra to cover administration charges.
Delivery & Collection: For your convenience we can deliver and collect your vehicles right at your doorsteps for a charge of Dhs. 50/- per way.
Salik: All of our vehicles are installed with Salik sticker which will be Dhs. 5 per passage at the Salik toll gates.
Payments: Clients have the option to pay in cash or credit for their rental. (Note: Credit card is still required for security). Debit cards are not accepted as a security.
Airport Charges: All vehicles off hired in our airport counters will be charged an airport parking fees. If you wish to avoid these parking fees, rented vehicles can be returned to any non-airport branch locations between 0800H to 1700H (Saturday to Thursday).